Village Grocer is a local family-owned grocery store that has been in operation for 30 years. The store, which started from a small shop in Gombak in the 1950s, has grown to become a leading high-end supermarket chain in Malaysia with 26 stores across the country. Village Grocer is committed to offering the freshest and highest quality products.
As Village Grocer expanded, it encountered several challenges:
High Labor Costs: Manual price tag updates required significant manpower, drastically increasing operational costs.
Frequent Price Updates: Frequent price changes made manual updates incredibly time-consuming and error-prone.
Complex Inventory Management: Manual price tag systems were not integrated with the inventory system, significantly complicating inventory management.
Environmental Concerns: Traditional paper price tags consumed large amounts of paper, conflicting with environmental sustainability goals.
To address these challenges, Village Grocer decided to implement ZKONG's ESL electronic shelf label system. This system automates price updates and integrates with the inventory system, covering all areas of the store and substantially enhancing operational efficiency.
Implementing ZKONG's ESL system yielded substantial benefits for Village Grocer:
Greatly Improved Operational Efficiency:
Automated Price Updates: Real-time price updates significantly reduced the time and labor required for manual tag changes.
Significant Cost Savings:
Reduced Labor Costs: The need for manual price tag updates was drastically minimized, reducing labor costs by 40%.
Enhanced Customer Experience:
Real-Time Information Updates: Customers received highly accurate and up-to-date price and promotional information, increasing sales by approximately 20% and immensely improving shopping transparency and trust.
Increased Market Competitiveness:
Quick Market Response: Prices could be adjusted incredibly quickly to respond to market competition and demand changes.
Notable Environmental Benefits:
Reduced Paper Waste: The shift to electronic labels significantly decreased the need for paper, supporting environmental sustainability.
Real-Time Inventory Integration:
Optimized Inventory Management: The system's seamless integration with the inventory system greatly reduced issues caused by delayed information, substantially enhancing management efficiency.
Village Grocer places a high value on sustainability and consistently recognizes and encourages environmentally friendly suppliers. ZKONG will continue to collaborate with Village Grocer to explore more intelligent solutions, helping Village Grocer achieve its goals of going paperless and sustainable, while further enhancing operational efficiency and customer experience.
If you want to learn more about ZKONG ESL, please contact us:
Phone: 400-856-9811
Email: sales@zkong.com
Store Location: Malaysia
Industry: Retail, Supermarket
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